Shipping, Returns & Customer Service
Orders within Continental US (excluding Alaska and Hawaii):
- Orders of $75 or above: FREE Shipping
- Orders of below $75: Shipping and Handling: $8.78
Orders within Canada
- Flat rate shipping charge of $14.86
Orders are processed and shipped on business days, Monday through Friday, excluding major holidays. Please allow 1-2 business days for order processing prior to shipment. Delivery can take up to two weeks however, dates may vary depending on geographical location. We only ship within the Continental US (excluding Alaska and Hawaii) and Canada.
We do not currently ship to Australia, Asia or Europe or the rest of the world.
Orders placed on Saturday, Sunday or major holidays will be processed on the following business day.
At Nick Chavez Beverly Hills, our goal is to provide hair products that meet and/or exceed our customers’ expectations. If you are not completely satisfied with your purchase we will happily accept returns within 30 days of purchase. The product and any free gifts received with purchase of the product must be returned to us in the original packaging.
8200 Remmet Ave
Canoga Park, CA 91304
We will refund the full purchase price of the product and any sales taxes paid. NCBH does not refund any shipping & handling charges and/or sales taxes paid for shipping and handling. In the event that we mistakenly send you the incorrect product (including incorrect product color) we will, in addition to the purchase price, refund your original shipping & handling costs. It is the responsibility of the customer to cover the shipping costs to return the product.
All returns must have a completed Return Form filled out with an RMA #. Without an RMA#, we cannot process a return. Returns will be processed as quickly as possible. Once we have received the product and processed your return, we will notify you via e-mail. Please note that refunds may take up to 30 days to appear on your account.
Please note that NCBH is not responsible for returned items lost in the mail. We reserve the right to cancel and/or change our return policy at any time without prior notice. We reserve the right to refuse a return if the return form is not completed and returned and/or the product is not returned in its original packaging. We do not exchange any products at this time.
If you have additional questions regarding our refund policy please e-mail us at:
If you are requesting a refund for damaged or defective product, please email us at: firstname.lastname@example.org. A refund authorization number will only be issued after we have received and accepted your email submission. We are unable to process a refund without an authorization number (provided by customer service). Once customer service has approved your request, we will process your refund within 72 hours of authorization.
PLEASE NOTE: We do not handle any outside orders such as QVC, or any other vendor. You must contact them directly.
To ensure a timely refund to your account, please contact us immediately upon declining of the product, please follow the instructions below.
- Contact us by email for a RMA # at: email@example.com.
- Please include your full name, address, phone number, e-mail address, Order number and a reason for the return. (example: merchandise arrived via UPS damaged, with Volumizing Shampoo broken open and leaking.)
- Once your return email has been received, we will then review and contact you shortly thereafter.
- If you have any questions about your return please contact us via Email at:
If you purchased your item at a Nick Chavez Beverly Hills retailer or other online vendor, please understand that each store has its own return policy. Returns or exchanges for purchases made at retail locations may not be returned or exchanged through www.nickchavezbeverlyhills.com.
Our Free Offers
Nick Chavez Beverly Hills "Free" product promotions are based on one free item per order, while supplies last. All special offers and promotions exclude prior purchases. Not all offers may not be valid in combination with other offers. All offers are subject to change.
Free products will be given when all offer requirements are met. If you remove any of the items from your cart or cancel all of your order, you will not receive the promotional free item(s). Click Here to View Our Products
Nick Chavez customer service is available to help you in any way Monday to Friday 9:00am - 5:00pm PST. Please view our FAQ page for information about your order, product information, and answers to your most commonly asked questions.